GOGO Band, Inc.
Last updated: February 22, 2019
Activation and individual use of the GOGO Band Services is only permitted for adult residents of the United States aged eighteen or older and for children under the age of eighteen, a parent or legal guardian must activate the GOGO Band Services for those children and create a Children’s Account for those children to use the GOGO Band Services.
WHAT INFORMATION WE COLLECT AND WHEN
Creating a GOGO Band account allows you to use our Services. When you purchase The GOGO Band System and create a GOGO Band account, we ask for some personal information that is necessary to identify you or your eligible child in order to use the GOGO Band Services. This information may include name, email address, location of residence, date of birth, gender, height, weight, specifics about the severity of the enuretic condition, and other basic information.
Using our System requires an account to access the System. Through the GOGO Band System, you access GOGO Band Services and features offered by GOGO Band. When registered with the GOGO Band Services, data recorded by the System about your activity is transferred from the System to our servers. This data is stored and used to provide the GOGO Band Services and is associated with your account. Each time you use the system, we collect and log the information pertaining to the operation and health of the GOGO Band system, your human biological information, and information about the actual communication of the data. We retain your data for our internal purposes for as long as your account is active, and on an anonymized basis after your account is no longer active.
The GOGO Band Services includes features that require the collection of specific location data, including: GPS signals, Bluetooth devices, device sensors, Wi-Fi access points, and cell tower IDs. We store this information in your GOGO Band account.
When you contact GOGO Band for customer support or other reasons, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the GOGO Band Services.
GOGO Band may also use Personal Information for internal statistical, marketing or operational purposes, including generating sales reports and measuring and understanding demographics, user interests, purchasing and other trends among our customers.
HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to offer you our Services. The data collected is used by our Services and results in providing you with a predictive warning of an impending enuretic event. Data may be indicated as raw data (weight, height, gender, enuretic severity, etc.), or during processing (heart rate, movement, sleep patterns, etc.).
We may use certain data to improve our products and services and ensure the availability of our Services. For example, we may use data and logs to research and improve GOGO Band Services, to troubleshoot the GOGO Band Services, and to detect and prevent fraud or other criminal activity.
We may use certain data in order to communicate with you.
We may produce and publish statistics and analyses using collected data. They would first be anonymized and/or de-identified to assure that your privacy is protected. Data anonymized and/or aggregated in this way is used to better understand how the GOGO Band Services are used and to improve the effectiveness of the GOGO Band Services.
We take part in scientific studies. We sometimes generate studies, analyses and general statistical studies for the public or for companies. For example, we may use de-identified lifestyle data to provide information on the effects of specific lifestyle behaviors on health.
ENTITIES WITH WHICH WE MAY SHARE PERSONAL INFORMATION
GOGO Band is a United States business. GOGO Band is not available to residents of the European Union. Although we may share your Personal Information with other entities, we will not store your Personal Information outside of the United States. All of the servers we use to store your Personal Information are located in the United States. Note that the European Union has different data protection laws than the United States, and you should be aware in particular that the law and practice in the United States in respect of law enforcement authority access to data is significantly different from Europe, affording substantially fewer privacy protections to individuals and in particular to individuals who are not United States citizens.
We use third party service providers to help us better understand the usage of GOGO Band Services, and for related purposes. The third parties we currently use to provide such analytics and related services are described below under Cookies and Similar Technology.
We may disclose Personal Information about you to others if we have your consent to do so in such form of consent as may be required under applicable law.
Subject to applicable laws in your jurisdiction, we may also disclose Personal Information about you to others as we believe to be necessary or appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence; (d) to assist or support theft investigations involving GOGO Band products or property, (e) to enforce any of our terms and conditions or policies; (f) to protect our operations or those of any of our affiliates and subsidiaries; (g) to protect the rights, privacy, safety or property of GOGO Band, its affiliates and subsidiaries, you or others; or (h) to permit us to pursue available remedies or limit the damages that we may sustain.
We may also transfer Personal Information to an affiliate, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of GOGO Band’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
RETENTION OF PERSONAL INFORMATION
HOW WE PROTECT YOUR PERSONAL INFORMATION
GOGO Band takes reasonable security measures to help protect against loss, misuse, unauthorized access and unauthorized disclosure or alteration of the Personal Information under its control. GOGO Band uses the Internet and third party Cloud-based technologies such as Google Cloud and Amazon Web Services to provide the Services, and the transmission and storage of information via the internet and the “Cloud” is not completely secure. We therefore cannot guarantee the security of your personal information transmitted to our Services. We do not warrant or represent that Personal Information about you will be protected against loss, misuse, or alteration by third parties.
HOW TO DEACTIVATE YOUR ACCOUNT
You can deactivate your GOGO Band account by contacting customer support. GOGO Band may continue to use your de-identified/anonymized data after you deactivate your account.
UPDATING AND ACCESSING YOUR PERSONAL INFORMATION
Although GOGO Band works to ensure that the Personal Information we collect from you is accurate, complete and current, errors can occur and in addition many aspects of your Personal Information can change without GOGO Band’s being aware of it. To keep your information up-to-date and accurate, GOGO Band encourages you to access your Personal Information on a regular basis and we request that your Personal Information be updated to maintain its accuracy. You may also request that your Personal Information account be deleted. GOGO Band will respond promptly to your requests in accordance with applicable law. For your protection, we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, that cannot be reasonably implemented, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a longer period of time for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.
Access, correction or deletion requests can be made by contacting customer support.
COOKIES AND SIMILAR TECHNOLOGY
We may also collect data from users about their usage of our Services. The types of analytical information that are collected may include page views, log errors and crash data. GOGO Band may use this data to improve the quality and functionality of the GOGO Band Services; to develop and market products and features that best serve you and other users; and to help identify and fix app stability issues and other usability problems as quickly as possible.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such an inquiry, please contact customer support.
LINKS, THIRD PARTY APPLICATIONS, AND THIRD PARTY PRIVACY PRACTICES
TELEPHONE CONSUMER PROTECTION ACT
GOGO Band may use your information to make business, informational and collections calls relating to the Services to all telephone numbers, including cellular numbers or mobile devices, you choose to provide on your account or in registering for any of the Services. You agree such calls may be pre-recorded messages or placed with an automatic telephone dialing system. In addition, you agree that GOGO Band may send non-marketing service or account related text messages to cellular phone numbers you provide to GOGO Band, and you agree to accept and pay all carrier message and data rates that apply to such text messages. If you choose to provide an email or other electronic address on your account, you acknowledge and consent to receive business and informational messages relating to the Service at such address, including collections messages, and you represent and warrant that such address is your private address and is not accessible or viewable by any other person.
Copyright 2019 © GOGO Band, Inc. All Rights Reserved.
INFORMATION WE COLLECT
INFORMATION YOU PROVIDE US
When you create an account for your child, we’ll ask for personal information about them, like their name, date of birth, gender, height, and weight, and other biological information. You may choose whether or not to share certain additional information with us, but doing will limit your ability to activate and use the Services.
INFORMATION WE COLLECT FROM YOUR CHILD’S USE OF OUR SERVICES
Your child’s GOGO Band device collects data to track their biological activity during the night. When their System gathers the information, data on their device is transferred to our servers. GOGO Band does not collect location tracking data of your child.
When you or your child accesses his or her account through the GOGO Band System, we may automatically collect and store information about account connectivity such as IP addresses, browser type, language, operating system, and app and mobile device information (including cookie and application identifiers).
HOW WE USE THE INFORMATION WE COLLECT
We use the information in the following ways: to provide, personalize, and improve our services, authenticate users’ identities, to track activity and enuresis symptoms, and to provide customer support. We also use the data we collect for internal purposes such as troubleshooting, protecting against errors, data analysis and testing, to develop new features and services, and to promote the safety and security of GOGO Band.
HOW YOUR CHILD’S INFORMATION IS SHARED
FOR EXTERNAL PROCESSING
We provide Personal Information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and subject to other appropriate confidentiality and security measures.
If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of Personal Information and give you notice before transferring any Personal Information to a new entity.
FOR LEGAL REASONS
We may disclose information to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
HOW TO ACCESS AND DELETE YOUR CHILD’S PERSONAL INFORMATION
As a parent, you have control of any Children’s Account that you have activated. Once you have signed in to your GOGO Band account and verified your email address, you can create this account for your child. You can view your child’s complete account at any time.
If at any time you wish to stop further collection or use of your child’s information, you can delete your child’s account by either (1) contacting customer support, or (2) deleting your child from the account and confirming your intent to delete the account in the email we send you.
HOW TO CONTACT US
If you have questions, suggestions, or concerns about this policy, or about our use of your child’s information, please contact us at [email protected] or at our mailing address below.